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Team Lead, Reliability and Performance

Date: Jan 11, 2019

Location: Makati, NCR (Manila), PH

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Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.


Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.


Chevron is accepting online applications for the position of Team Lead, Reliability and Performance  located in Makati City, Philippines  through February 1, 2019 at 11:59 p.m. (Eastern Standard Time).


Requsition ID#397525


Responsibilities for this position may include but are not limited to:


  • Accountable for monitoring quality and ensuring continuity and successful delivery of HR Shared Services’ (HRSS) Reliability and Performance strategy for Manila which includes continuous improvement, HR portal content and knowledge management, quality assurance and performance metrics, and training. This includes overall oversight and ownership of the following:
    • HRSS HR portal content and knowledge management strategy, documentation maintenance and content management
    • HRSS continuous improvement roadmap and project execution
    • HRSS Quality Assurance Program including strategy and reporting for QA, Service Level Agreements, performance metrics and scorecards
    • HRSS Training
    • Workforce Management (FTE Analysis)
    • Business Continuity Process (BCP)
    • Incident Investigation and Reporting
    • HR Portal access control
  • Drive continuous improvement and partner closely with Reliability and Performance colleagues in other HRSS sites.
  • Main point of contact for all of Manila HRSS’ services including service migration and service enhancement.
  • Partner with Manila HRSS and the business to identify and prioritize process/service efficiencies and projects.
  • Manage and develop effective partnerships with all key HR partners and stakeholders.
  • Partner with HRSS Manila Site Lead and the business to ensure HRSS Manila continues to deliver against SLAs, agreed objectives and key performance indicators. Also ensure the business and stakeholders are kept informed of HRSS’ performance.
  • Lead and manage the Reliability and Performance team located in Manila.


Required Qualifications:


  • Bachelor’s degree graduate, preferably in Business, Engineering, Human Resources or related field
  • Minimum of 10 years relevant experience, with at least 5 years of leadership experience
  • Strong analytical skills and proven ability to think strategically
  • Ability to think innovatively to solve complex problems
  • With experience leading cost savings or efficiency projects with measurable results
  • Can manage multiple, complex tasks and projects
  • Strong data analysis and reporting
  • Working knowledge of reliability and productivity practices
  • Excellent verbal, written and interpersonal communication skills
  • Ability to relate to and work with a wide variety of stakeholders
  • Experience with Workday is an advantage
  • Background in Lean and/or Six Sigma is a plus


Relocation Options:

  • Relocation will not be considered within Chevron parameters.

International Considerations:


  • Selected candidates will work in Philippines under the local payroll system and benefits.
Regulatory Disclosure for US Positions:
Chevron is an Equal Opportunity / Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Review federal laws protecting equal rights for applicants and employees (EEO is the Law)
Chevron participates in E-Verify in certain locations as required by law.
For more information about E-Verify please click on a link below.
E-Verify Poster (English) or E-Verify Poster (Spanish)

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