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Service Desk Technical Analyst (Direct Hire Contractor)

Date: Mar 14, 2019

Location: Makati, NCR (Manila), PH

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Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.


Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.


Chevron is accepting online applications for the position of Service Desk Technical Analyst (Direct Hire Contractor)  located in MakatiNCR (Manila)/Philippines  through April 3, 2019 at 11:59 p.m. (Eastern Standard Time).


Requisition ID#397053

The Service Desk Technical Analyst will deliver technical projects and support the Global IT Service Desk, a 24x7 IT technical support, covering different business units globally.


Responsibilities for this position may include but are not limited to:


Automation and Process Improvement

  • Provide technical support and deliver improvements for automation systems currently in production, such as UiPath Robotic Process Automation, SharePoint workflows, SQL SSIS, and similar automation tools.
  • Identify opportunities to optimize assets, practices, processes, and models. Develops alternatives to promote continuous improvement.


Support for Survey Process and Analytics

  • Administer the service desk survey process. Perform data analysis based on survey result and other related ticket information to identify opportunities on process improvement, automation, customer service enhancement and training opportunities.
  • Prepare and discuss analytical reports as basis for data driven recommendation and business cases.


Required Qualifications:

  • Bachelor’s Degree in Computer Science, Computer Information Systems or equivalent.
  • 3+ years in IT Operations
  • Technical experience in automation and analytics
  • Exposure and involvement in PowerBI, SharePoint Designer and Oracle databases.
  • Understanding across various technology domains.
  • Familiar in End User Computing infrastructure (windows Operating System, Office 365, etc.
  • Good analytical skills and proficient in using Excel, Power BI and similar tools.
  • Adept with ESSA principles (Eliminate, Standardize, Simplify, Automate)
  • High advocacy for End User service satisfaction.
  • Ability to lead through influence diverse colleagues in different countries.
  • Demonstrate good ability to communicate clearly, both written and verbal, towards IT business partners, end users, and vendor partners.
  • Experience in ServiceNow is an advantage.


Relocation Options:

Relocation will not be considered.


International Considerations:

Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.


Regulatory Disclosure for US Positions:

Chevron is an Equal Opportunity / Affirmative Action employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

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