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Incident & Process Optimization Analyst

Date: Feb 10, 2019

Location: Makati, NCR (Manila), PH

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Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.


Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.


Chevron is accepting online applications for the position of Incident & Process Optimization Analyst located in MakatiNCR (Manila)/Philippines  through March 11, 2019 at 11:59 p.m. (Eastern Standard Time).


Requsition ID#398574



  • Champions automation initiatives in partnership with different application support teams, leveraging on emerging automation technologies.
  • Coordinates and leads technical and functional changes in SAP that represent efficiencies in IT Support tasks within ESS.
  • Provide guidance to junior resources in the team regarding Change Management Process within ESS and technical knowledge transfer.
  • Analyzes end-to-end processes across teams and business units to propose alternatives to improve them.
  • Works closely with SAP/JDE/GCFIT application support teams and Global Service Desk to ensure business and SOX compliance requirements are met; ERP systems integrity is not impaired; and that changes provide for efficient ongoing support.
  • Works with partner teams to identify, analyze and optimize repetitive and low-value tasks to increase business value creation.
  • Performs Level 1.5 (standard system changes, periodic and highly-documented activities) operations and project support to existing global designs for the ERP systems (SAP and JDE), including UC4 and GARS/Certification
  • Handles critical MEC activities and support tasks


Responsibilities for this position may include but are not limited to:

  • Analyzes, frames and documents repetitive and low-value tasks that can be optimized saving time in IT support operation.
  • Performs optimization of system resources to improve efficiency/performance.
  • Assists in developing and monitoring service level performance metrics.
  • Analyzes incident history records to identify improvements opportunities and conducts root-cause analysis on system failures that disrupt normal business operations.
  • Works with different teams and IT partners in different parts of the world.
  • Upgrades system quality assurance processes and/or makes application and infrastructure changes to eliminate future incidents.
  • The team uses Lean Sigma and project management tools to improve internal processes.


Special Considerations

  • Knowledge/experience in deploying automation and/or optimization initiatives.
  • Knowledge/experience in ABAP, developing programs from scratch and/or designing Functional Specifications.



Relocation Options:

Relocation will not be considered.


International Considerations:

Expatriate assignments will not be considered.


Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.


Regulatory Disclosure for US Positions:


Chevron is an Equal Opportunity / Affirmative Action employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.


Chevron participates in E-Verify in certain locations as required by law.

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