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Customer Service Specialist - Cantonese Speaking

Date: Feb 14, 2018

Location: Kuala Lumpur, Kuala Lumpur, MY

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Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.


Chevron is accepting online applications for the position of Customer Service Specialist - Cantonese Speaking located in 422458 , Kuala Lumpur /Malaysia through March 8, 2018 at 11:59 p.m. (Eastern Standard Time).


Requisition ID#273601


Responsibilities for this position may include but are not limited to:


  • General Inquiries: Handles inquiries via phone, email or fax for fuel card, fuel order/ changes and promotion programs
  • Card Functions: Handles day to day inquiries and maintenance on card accounts, account balances, transaction details, pricing and billing statements
  • Fuel Order: Serves as the primary point of contact for customers on orders. Processes fuel orders for service stations and customers. Liaises with respective Business Consultants and Terminal for updates or changes in the orders
  • Complaints Handling: Handles customers' complaint via call, email or fax


Required Qualifications:


  • Must possess at least a Diploma preferably in Business Studies/ Administration/ Management or equivalent
  • At least 1 year of working experience, preferable specializing in Customer Service or Call Centre
  • Able to speak in Cantonese is compulsory
  • Able to read and write in English and Chinese
  • Open to work on some weekends and holidays


Relocation Options:

Relocation will not be considered.

International Considerations:

Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.


Regulatory Disclosure for US Positions:
Chevron is an Equal Opportunity / Affirmative Action employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Chevron participates in E-Verify in certain locations as required by law.

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